Client Charter

You the client are the most important people in the office and as a client you have:


  • Needs, which we endeavor to understand.
  • Requirements we strive to achieve.
  • Expectation’s we aspire to meet.

 

As a client you measure our performance through our ability to provide a professional service and client orientated solutions. We measure our success through client satisfaction.  We thank you for the opportunity to assist you and endeavor to provide you with a quality service.



We have set standards which we seek to deliver consistently follows:


  • Meet regularly to discuss your business and our service and how best to optimise the relationship for your benefit.
  • Be transparent with our fees so you are informed at all times and there are no surprises.
  • Reply to correspondence promptly.
  • Correspond regularly to update you on progress of assignments.
  • Return calls within an acceptable period of time (24 hours).
  • Be available for appointments at short notice.
  • Provide a confidential service in a professional yet friendly manner.
  • Recruit and train our staff to the very highest of standards to ensure your business success.
  • We will be understanding and approachable should you wish to make observations on our service or are dissatisfied in any way.
  • We will allocate resources to all assignments in an appropriate and cost effective manner, putting the right person on the job at all times.
  • Above all we will deliver what we promise.
Quintas Registered Auditors